Return Policy

This Return Policy applies to all sleeping pods, capsule beds, accessories, add-ons, spare parts, installation services, customisation work and related products or services supplied by BIDUA Industries Pvt Ltd under the BIDUA Pods brand.

BIDUA Pods products are project-based, high-value commercial goods. Most orders are manufactured, imported, sourced, customised, assembled, packed or reserved specifically for the buyer after order confirmation.

Once an order is placed, confirmed, invoiced, paid in full or paid in part, the order is treated as final and non-returnable.

We do not accept returns, exchange requests, refund requests or cancellation requests after order placement because procurement, production allocation, customisation, logistics planning and vendor commitments may begin immediately after confirmation.

This no-return policy applies even if the product has not yet been delivered, unless BIDUA Industries Pvt Ltd confirms otherwise in writing at its sole discretion.

Pods ordered with selected colour, layout, accessories, branding, electrical options, mattress configuration, quantity planning, site requirements or project-specific specifications are treated as custom/project orders.

Custom/project orders cannot be returned, exchanged or refunded for reasons including change of mind, site readiness delays, business plan changes, space measurement changes, financing delay, licensing delay or operator-side project cancellation.

Products are checked before dispatch according to applicable quality-control standards. Buyers may request pre-dispatch photos, videos or inspection documentation where practical.

At the time of delivery, the buyer or authorised representative must inspect the packaging and goods before signing delivery acknowledgement. Visible transit damage, shortage or mismatch must be recorded on the delivery document and reported to BIDUA Pods within 24 hours with clear photos and videos.

If visible transit damage is not reported within 24 hours of delivery, the shipment may be treated as accepted in good condition.

If a product is received with verified transit damage, manufacturing defect or missing component, BIDUA Pods will review the claim and may arrange repair, replacement of the affected part, technical support or another reasonable remedy depending on the issue.

A verified defect or missing component does not automatically make the full order eligible for return or refund. Remedies are limited to the affected component, service or unit as assessed by BIDUA Pods.

Claims must include order details, invoice number, delivery date, photos, videos and a clear description of the issue.

Installation timelines depend on site readiness, access, flooring, electrical points, ventilation arrangements, approvals and local conditions. Delays caused by site unreadiness, civil work, customer-side approvals, access restrictions or third-party contractors do not qualify for return or refund.

If installation is postponed due to buyer-side reasons, storage, repeat visit, labour, travel, logistics or rescheduling charges may apply.

Warranty support is provided according to the quotation, invoice, warranty card or written order confirmation issued for the specific order. Standard coverage may include structural warranty on shell/frame and limited warranty on applicable electronic components, subject to product series and order terms.

Warranty does not cover misuse, unauthorised modification, improper electrical supply, water damage, impact damage, normal wear and tear, consumables, cosmetic scratches after delivery acceptance, third-party repair or operation outside recommended conditions.

Warranty support is a repair/replacement support mechanism and does not convert the order into a returnable or refundable order.

All prices, taxes, GST, freight, packaging, installation and service charges are governed by the formal quotation, proforma invoice, tax invoice or written order confirmation.

Unless expressly included in writing, product prices do not include final transport from Chennai port or BIDUA Pods India warehouse to the buyer destination. Such inland transport, unloading, local handling and destination-specific freight are charged separately at actuals.

If BIDUA Industries Pvt Ltd approves any exceptional cancellation or refund in writing before procurement, production, import, reservation or dispatch begins, deductions may apply for payment gateway charges, banking charges, GST compliance impact, administrative work, design work, vendor cancellation, procurement cost, documentation and any other cost already incurred.

For return-policy questions, warranty assistance or delivery issue reporting, contact [email protected] or call +91 95129 21903 with your invoice/order reference.