Privacy Policy

This Privacy Policy explains how BIDUA Industries Pvt Ltd collects, uses, stores and protects personal information through the BIDUA Pods website, enquiry forms, quotation requests, order workflows, payment proof submissions, customer support, email, phone, WhatsApp and related business communications.

By using biduapods.com, submitting an enquiry, requesting a quote, placing an order or communicating with BIDUA Pods, you agree to the practices described in this policy.

We may collect your name, email address, phone number, company name, GSTIN, billing address, shipping address, project location, product requirements, quantity, budget, payment proof, support-ticket details and communication history.

We may also collect technical information such as IP address, device type, browser type, pages visited, form submissions, referral source, cookies and analytics data for security, troubleshooting and website improvement.

We use personal information to respond to enquiries, prepare quotations, process orders, issue invoices, coordinate delivery and installation, provide warranty/support services, verify payments, maintain customer records and improve our products and services.

We may use contact information to send order updates, quotation follow-ups, catalogue links, service notices, policy updates and relevant business communications. Marketing communications may be stopped by contacting us.

BIDUA Pods may collect payment references, payment proof images, transaction IDs and invoice details for order verification and accounting. We do not intentionally collect or store full card numbers, CVV codes or online banking passwords on our website.

Third-party payment gateways, banks or UPI providers may process payments under their own privacy and security policies.

We may share necessary information with employees, authorised staff, installation partners, logistics providers, manufacturing partners, accounting teams, payment processors, IT service providers, legal advisors and government authorities where required for business operations or legal compliance.

We do not sell personal information to unrelated third parties.

Our website may use cookies, local storage, analytics tools and similar technologies to keep the site functional, understand traffic, improve user experience, prevent abuse and measure marketing performance.

You may control cookies through your browser settings, but disabling cookies may affect some website features.

We retain information for as long as needed for enquiries, quotations, orders, warranty, support, accounting, GST compliance, dispute resolution, security and legal obligations.

When information is no longer required, we may delete, archive or anonymise it according to business and compliance needs.

We use reasonable administrative, technical and operational safeguards to protect information from unauthorised access, misuse, loss or alteration. However, no internet-based system can be guaranteed to be completely secure.

Customers are responsible for keeping account passwords, OTPs and communication devices secure.

You may request access, correction or deletion of your personal information, subject to identity verification and legal or business retention requirements.

You may also ask us to stop non-essential marketing communications. Transactional, order, invoice, warranty and legal communications may still be sent where required.

BIDUA Pods products and services are intended for business buyers, operators and adults. We do not knowingly collect personal information from children through this website.

We may update this Privacy Policy from time to time. The latest version posted on biduapods.com will apply from the date shown on this page.

For privacy questions, correction requests or data-related support, contact BIDUA Industries Pvt Ltd at [email protected] or +91 95129 21903.